Service manager
- Recommending and maintaining a Service Improvement Plan
- Following OLA/SLA fulfillment
- Contributing to the Major incidents’ investigation and technical coordinator duty
- Is responsible for the implementation of corrective actions
- Accountable for capacity management activities
- Accountable for transition and transformation related activities
- Main responsible for operating service costs
- Proposing and executing actions to decrease costs (remove unnecessary costs and optimize costs)
- Responsible for understanding, checking and approving service-related expenses and invoices.
- Creating a cost forecast on the monthly bases
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