Service Desk manager

Are you ready to lead a team in achieving seamless Service Desk operations and exceeding all operational SLA’s and KPI’s, while fostering a culture of innovation and driving continual improvement? If so, the Service Desk manager role is fit to you and we'd love to talk to you. 

Česko

Zkušený

Line management, Management

  • You will be responsible for delivering seamless Service Desk operations are met, while also performing critical service management activities including incident, problem, change, configuration, and release management
  • In this role, you will be tasked with developing innovation as a core culture among team members and driving the Continual Service Improvement (CSI) initiative
  • Reporting and communication to client stakeholders, thereby ensuring that all service-related metrics and goals are consistently achieved.
  • You’ll manage a team of 25+ Service Desk agents, taking charge of their recruitment, productivity, and workload assignment
  • You’ll be accountable for the development of the Service Catalogue and other relevant knowledge base databases in ServiceNow

Požadujeme:

  • Team management skills with the ability to influence and drive change (Mandatory)
  • Ability to promote ideation as a culture and bring in the ways to innovate and solve complex problems
  • Verbal & written communication in English & Czech (Mandatory)
  • Presentation skills in Powerpoint and advanced Excel skills (Mandatory)
  • Experience in some SD role (SD agent, Incident manager etc) – 3 years min
  • Experience in managing teams 

Nabízíme:

  • The contract is for an indefinite period of time. We count on you!
  • Work partially at home
  • Extra holidays. We have 25 days off plus 2 sick days.
  • We contribute from 10 400 CZK per year. You name it. Choose from contributions for pension and life insurance, sports, culture, health, travel or education in the cafeteria.
  • Educate yourself. We regularly organise and pay for IT courses, certifications, language training and personal development courses.
  • 107 CZK meal allowance on top of your salary.
  • We’ll support you when you’re sick. For colleagues who are seriously ill for a long period of time, we contribute to sick pay in excess of the law.
  • Stay fit and fresh. In Ostrava, use the free fitness facilities in the building and do sports with Multisport.
  • Nordic culture. At Tietoevry, we believe in you. No one is breathing down your neck and checking every minute of your work. We are friendly and open.

S touto pozicí vám pomůže:

Ivana Němcová

T: +420 724 478 675

E: ivana.nemcova@tietoevry.com
MÁM ZÁJEM